Legal

Terms of Service

Welcome to Pro Followers (“we”, “us”, or “our”). By accessing or using www.profollowers.uk (the “Site”) or purchasing our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our services.

Services Offered

Our services are promotional in nature and include Instagram, TikTok, YouTube, and other platform engagement services as listed on the Site. These services are intended to enhance online visibility and presence.

Service descriptions, inclusions, and delivery estimates are set out on the relevant product page. We reserve the right to modify, suspend, or withdraw any service at any time. Where we withdraw a service you have already paid for and not received, we will refund you in full.

Eligibility

You must be at least 18 years old to use our services. By placing an order, you confirm that you are at least 18, that you are legally capable of entering into binding agreements, that the information you provide is accurate, and that you will use our services in compliance with applicable laws.

Orders and Contract Formation

Your order constitutes an offer to purchase. A contract is formed between us only when we send you an order confirmation by email, or when we begin delivering the service, whichever happens first.

We reserve the right to decline any order. Where we decline an order you have paid for, we will refund you in full.

Price and Payment

All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable.

Payment is taken in full at the time of ordering, through our payment processors. We do not store your full card details. If a payment fails or is reversed, we may suspend or cancel delivery of the service.

We take reasonable care to ensure prices are accurate. If we discover a pricing error after you have ordered, we will contact you before proceeding and you may cancel for a full refund.

Delivery

We aim to deliver services instantly or within one day unless otherwise stated on the product page. Delivery times are estimates.

Delivery may vary due to platform updates, technical issues, or circumstances outside our reasonable control. We will make reasonable efforts to notify you of significant delays. Where delivery has not begun within a reasonable period and you no longer wish to proceed, you may cancel and receive a full refund.

Your Right to Cancel

If you are a consumer, you have the right to cancel this contract within 14 days without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The cancellation period ends 14 days after the day the contract is formed. To cancel, tell us clearly by email at profollowersuk@gmail.com before the period expires. You may use the model cancellation form, but you do not have to.

Important: services starting immediately. Because our services are typically delivered immediately, when you place an order you expressly request that we begin performance during the 14-day cancellation period, and you acknowledge that:

If you cancel before delivery has begun, we will refund you in full within 14 days of receiving your cancellation, using the same payment method you used to order.

This section does not apply to business customers.

If the service is fully performed within the cancellation period, you lose your right to cancel once performance is complete.
If you cancel while the service is partly performed, you must pay for what has been supplied up to the point of cancellation, and we will refund the balance.

Refund Policy

Separately from your statutory cancellation rights above, we consider refunds on a case-by-case basis. A refund may be offered where:

Refunds are not generally offered for dissatisfaction arising from factors outside our control, including engagement quality benchmarks we have not committed to, platform algorithm changes, or actions taken by the platform against your account.

Refund requests should be sent to profollowersuk@gmail.com with your order details. Nothing in this section limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

The service was not delivered.
A significant drop in delivered engagement occurs shortly after delivery.
A technical error on our part affected your order.

Account Access

We never request your login credentials. Only your public profile username or URL is required.

You are responsible for ensuring the profile details you provide are accurate and that your account is public at the time of delivery. Incorrect details or a private account may result in delayed, failed, or misdirected delivery, and we may be unable to offer a refund in those circumstances.

Acceptable Use

You agree not to use our services to:

We may refuse, suspend, or cancel any order that we reasonably believe breaches this section, without refund.

We do not restrict the resale of our services or your use of third-party tools or automation, but we accept no responsibility for the consequences of doing so.

Breach any applicable law or regulation.
Promote hate speech, violence, discrimination, harassment, or illegal content.
Impersonate any individual or entity without authorisation.
Promote content that is defamatory, obscene, or infringes the rights of others.

Service Limitations and Platform Risk

You acknowledge and accept the points below. You use these services at your own discretion and risk.

We do not guarantee specific results, growth outcomes, or engagement retention.
Use of third-party engagement services may breach the terms of service of the social media platforms concerned. Any action taken by a platform against your account, including restriction, suspension, or removal, is a risk you accept in placing an order.
We cannot guarantee compatibility with future platform updates or algorithm changes.
Delivered engagement may decline over time due to platform activity outside our control.

Intellectual Property

All content on the Site, including logos, branding, design, and written materials, is the intellectual property of PROFOLLOWERS LTD or its licensors. You may not copy, reproduce, or distribute any content without our prior written permission.

Our Responsibility to You

We will supply our services with reasonable care and skill, as required by the Consumer Rights Act 2015.

Except as set out in these Terms, and to the extent permitted by law, all other warranties, conditions, and terms, whether express or implied, are excluded. We do not warrant that the Site will be uninterrupted, secure, or free from errors.

Limitation of Liability

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any matter for which it would be unlawful to limit or exclude liability, including your statutory rights under the Consumer Rights Act 2015.

Subject to the above, and to the maximum extent permitted by law:

We are not liable for loss or damage that was not foreseeable at the time the contract was formed.
We are not liable for any action taken against your social media account by the platform operator.
Our total liability arising out of or in connection with any order is limited to the amount you paid for that order.
If you are a business customer, we are not liable for loss of profit, loss of business, business interruption, or loss of business opportunity.

Indemnification

If you are a business customer, you agree to indemnify and hold harmless PROFOLLOWERS LTD, its officers, employees, and affiliates against any claims, damages, or liabilities arising from your use of the Site or services in breach of these Terms. This section does not apply to consumers.

Events Outside Our Control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including platform outages, changes to platform functionality, internet failures, or acts of government.

Complaints

If you are unhappy with our services, contact us at profollowersuk@gmail.com and we will aim to acknowledge your complaint within 5 working days and resolve it within 28 days.

If we cannot resolve your complaint, consumers may be able to refer the matter to an alternative dispute resolution provider. You can also seek free advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with a revised effective date. The Terms that apply to your order are those in force at the time you place it.

Severability and Entire Agreement

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions continue in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us relating to your use of the Site and our services.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

You and we both agree that the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country in which you reside.

Contact

For questions, concerns, or disputes, contact:

PROFOLLOWERS LTD. Company number: 16949997. Registered office: Office 16457, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA. Email: profollowersuk@gmail.com.

Company Information