Refund Policy

Need Help?

If you experience any issues with your order, please contact our support team at profollowersuk@gmail.com. Most concerns can be resolved quickly by our support team. If a refund is appropriate, it will be processed after we have reviewed the issue and your order details.

Eligible Refunds

Refunds may be considered under the following circumstances:

Approved refunds are typically processed within 5–7 business days. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

• We are unable to deliver your order due to a technical error on our system.
• Changes or updates made by the relevant social media platform prevent us from delivering the purchased service.
• Your order has not yet started because of an error or misunderstanding and you no longer wish to proceed.
• Only part of the purchased service has been delivered. In this situation, a partial refund may be issued for the undelivered portion of the order.

Refunds Will Not Be Issued If

Refunds will generally not be provided in the following circumstances:

• The purchased service has already been delivered in full.
• You change your username, profile URL, or other required account information after placing the order without informing us.
• Your account is made private, banned, suspended, restricted, deleted, or otherwise becomes inaccessible during the delivery process.
• You initiate a chargeback or payment dispute before contacting our support team and allowing us a reasonable opportunity to resolve the issue.
• You cancel a partially completed service without a valid reason.
• Followers, likes, views, or other engagement decrease because of social media platform updates, algorithm changes, account removals, or actions outside our reasonable control.

Refill Policy

Eligible services may include a 30-day refill guarantee. If followers, likes, views, or other qualifying engagement drops during the applicable refill period, please contact us at profollowersuk@gmail.com and we will review your order.

Where your order qualifies, we will arrange a refill for the eligible missing quantity.

Refills may not be available if:

• Your username or profile URL has changed.
• Your account has been deactivated, deleted, suspended, or made private.
• The original order information is no longer valid.
• The service purchased does not include a refill guarantee.

Subscription Services

Certain automated or recurring services, such as auto likes or auto views, may remain active for the period specified when the service is purchased.

If a subscription or automated service fails to activate correctly or experiences a delivery issue, please contact our support team so we can investigate and assist you.

Our Commitment

We value every customer and aim to provide a fair and efficient resolution when an issue occurs.

If you are unsatisfied with your service, please contact us as soon as possible after identifying the issue. We will review your order, delivery status, and the circumstances involved and determine the most appropriate resolution.

Nothing in this Refund Policy affects any statutory rights you may have under applicable UK consumer law.

Contact Information

Business name: PROFOLLOWERS LTD. Company number: 16949997. Registered office: Office 16457, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA. Email: profollowersuk@gmail.com. Phone: 7882764534. Website: www.profollowers.uk.