Pro Followers UK

Legal

Privacy Policy

At PROFOLLOWERS LTD (“we”, “our”, “us”), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.profollowers.uk or use our services.

Introduction

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: PROFOLLOWERS LTD. Registered in: England and Wales. Company number: 16949997. Registered office: Office 16457, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA. Contact: profollowersuk@gmail.com.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect both personal and non-personal information to provide and improve our services.

We do not collect special category data as defined by the UK GDPR, and we ask that you do not send it to us.

  • Information you provide: Profile URLs and usernames, to deliver followers, likes, views, or other engagement services.
  • Information you provide: Contact information, including name, email address, and billing details when placing orders or contacting support.
  • Information you provide: Order details, including requested services, payment status, and delivery records.
  • Collected automatically: IP address, browser type and version, operating system, and referring site.
  • Collected automatically: Pages visited, time spent, and interactions on the website.
  • Collected automatically: Information collected through cookies and similar technologies.

How We Use Your Information and Our Lawful Basis

Under the UK GDPR we must have a lawful basis for processing your personal data. The list below sets out what we do and why we are permitted to do it.

Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms. You may object to this processing at any time.

We do not sell or rent your personal information to third parties. We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

  • Process and deliver your orders: performance of a contract.
  • Take payment and maintain billing records: performance of a contract; legal obligation.
  • Respond to enquiries and provide customer support: performance of a contract; legitimate interests.
  • Monitor and prevent fraud or misuse of our services: legitimate interests; legal obligation.
  • Analyse website performance and improve user experience: consent (for non-essential cookies); legitimate interests.
  • Send marketing communications: consent, or legitimate interests where you are an existing customer.
  • Retain records for tax and accounting purposes: legal obligation.

Sharing Your Information

We may share your information with:

All processors acting on our behalf are bound by written contracts that meet the requirements of Article 28 of the UK GDPR and are required to maintain confidentiality.

  • Payment processors, including Stripe and PayPal, to securely handle transactions.
  • Service providers and suppliers who assist in delivering our services.
  • Professional advisers, including accountants and legal advisers, where necessary.
  • Law enforcement, regulators, or other authorities where required by law or to establish, exercise, or defend legal claims.

Cookies and Tracking

We use cookies to operate the website, analyse performance, understand user behaviour, and remember your preferences.

Cookies that are strictly necessary for the website to function are set automatically. All other cookies, including analytics and marketing cookies, are only set where you have given consent, in line with the Privacy and Electronic Communications Regulations 2003 (PECR). You can change or withdraw your cookie preferences at any time using the cookie settings on our website, or through your browser settings, though disabling cookies may affect website functionality.

Data Retention

We retain your information only for as long as necessary for the purposes set out in this policy.

When data is no longer required, we securely delete or anonymise it. You may request deletion of your information at any time, subject to any legal obligation we have to retain it.

  • Order and transaction records: six years from the end of the financial year in which the transaction took place, to meet HMRC and Companies Act requirements.
  • Customer support correspondence: two years from the date of last contact.
  • Marketing contact data: until you withdraw consent or object.
  • Website analytics data: up to 26 months.

Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Where a personal data breach is likely to result in a risk to your rights and freedoms, we will report it to the Information Commissioner’s Office within 72 hours, and will notify you directly where the risk is high.

International Transfers

Your data may be stored or processed outside the United Kingdom, including by our payment processors and service providers.

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, being either a UK adequacy decision covering the destination country, an International Data Transfer Agreement (IDTA), or the UK Addendum to the EU Standard Contractual Clauses. You may request further information about these safeguards by contacting us.

Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

  • Be informed about how your personal data is used, which is the purpose of this policy.
  • Access the personal information we hold about you, by making a subject access request.
  • Rectification of inaccurate or incomplete information.
  • Erasure of your personal data, sometimes called the right to be forgotten, where there is no compelling reason for us to continue processing it.
  • Restrict processing of your personal data in certain circumstances.
  • Data portability, allowing you to obtain and reuse your data across different services.
  • Object to processing based on legitimate interests, and to direct marketing at any time.
  • Withdraw consent at any time where our processing relies on consent.

Complaints and the ICO

To exercise any of these rights, contact us at profollowersuk@gmail.com. We will respond within one month. There is normally no fee, though we may charge a reasonable fee or refuse a request that is manifestly unfounded or excessive.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline: 0303 123 1113. Website: ico.org.uk.

We would appreciate the opportunity to address your concerns directly before you approach the ICO.

Children’s Privacy

Our services are not directed at, and we do not knowingly collect information from, individuals under 18 years of age. If you believe we have collected data from a minor, please contact us and we will remove it promptly.

Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Where changes are significant, we will notify you directly.

Contact

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

PROFOLLOWERS LTD. Company number: 16949997. Registered office: Office 16457, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA. Email: profollowersuk@gmail.com.